Reservations Manager

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

Lead and manage all aspects of the Reservations department and ensure all service standards are followed; Manage and coordinate all group and individual reservations; Maintain close liaison with the Sales, Conference, and Accounting teams; Produce daily, weekly, monthly and quarterly reports as required; Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services

Requirements

Previous leadership experience in a similar role required; Previous Property Manager System (Opera) experience preferred; Computer literate in Microsoft Window applications required; Previous experience within group and tour markets preferred; Ability to work well under pressure in a fast paced environment; Ability to work cohesively as part of a team; Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

Employee benefit card offering discounted rates in Accor worldwide for you and your family; Learning programs through our Academies designed to sharpen your skills; Ability to make a difference through our Corporate Social Responsibility activities; Career development opportunities with national and international promotion opportunities. The sky is your limit; Pay Rate Range: $80,000-$85,000 USD per annum