Resident Coordinator

You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they’ll feel welcome and know they’re in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction. Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development.

Responsibilities

Greet residents and new prospects in a cheerful and genuine way; oversee the lobby and café areas to ensure brand standards are being met; help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointments as necessary; promote local preferred vendors and always provide the best recommendations; support resident events and programming; encourage residents to leave Google reviews about their positive experience; assist residents with troubleshooting work orders, submission of work orders, and coordination of permission to enter with maintenance teams when necessary; ensure emergency maintenance protocols are observed when applicable; maintain safety and security of the building by following proper procedures for visitors, contractors, food deliveries, vendors, etc.; coordinate incoming residents on day of move-in; direct and set up elevator for movers; complete move-in inspections; assist with new resident orientation; help residents with lockout issues, such as reprogramming key fobs, charging door batteries, and remote unlocking; assist delivery vendors to load and unload packages; sign for, scan, log, sort, and store incoming packages; notify residents when packages are ready for pickup; assist with garage parking management, reprogramming garage access cards, updating resident vehicle information, and garage/system audits; relay important information to the management office and the rest of the RC team; ensure privacy and confidentiality for all residents; respond appropriately to resident complaints and provide timely and effective service recovery; prepare and send a shift report for PM managers and maintenance; review shift report at beginning of shift; promote teamwork and communicate with other employees and departments throughout shift; communicate feedback and ideas with the property management team to improve resident experience

Requirements

Optimistic team player; comfortable working in a fast paced environment; strong interpersonal and communication skills; ability to communicate in English clearly and pleasantly in person, in writing, and by telephone; ability to problem solve and think on your feet; guest-service oriented; prior work experience in guest services, front desk, or related professional area; adherence to uniform, grooming and personal hygiene standards and expectations; frequently standing up behind the desk and in lobby area; carrying or lifting items weighing up to 30 pounds; ability to operate various property management and operating systems

Benefits

Generous PTO policy + EOY rollover; 10 paid company holidays; paid parental leave; 401k + company match; discounted employee rent program; free parking + pre-tax commuter benefits; monthly spot bonus programs; employee referral incentive; discounts at all in-house cafes; gym + pool access at any Urby location; 80% employer sponsored Cigna medical, dental, vision plans; HSA + FSA with up to $2,500 company match; mental health support available through Ginger; company outings including a beach party day; complimentary snacks and monthly team lunches; casual but cool dress code; networking events; cross-training programs; tuition reimbursement; micro bonuses if you are mentioned by name in online reviews