Responsible Gaming (RG) Lead

As we build Midnite in Ontario, we need someone to put player protection at the centre of how we operate. You'll run responsible gambling for our Ontario casino day to day: identifying signs of harm early, making sure players receive the right support, and building controls that work in practice. This is a hands-on role. You'll own the day-to-day RG program and help shape how it develops as we grow. You'll keep our program aligned with the AGCO Registrar's Standards for Internet Gaming and iGaming Ontario's requirements.

Responsibilities

Own and improve the responsible gambling program, policies and procedures, turning regulatory requirements into clear, practical ways of working; Run player risk monitoring day to day, bringing together gambling activity, spending, time played, account behaviour and customer interactions to spot signs of harm early; Review whether player interventions reduce risk, and work across teams to test and improve player protection tools, including limits, breaks and self-exclusion; Handle escalated RG cases, including sensitive conversations and decisions from early support through to restrictions, suspension or account closure, keeping a clear record of actions and reasons; Keep self-exclusion and return-to-play processes effective, including iGaming Ontario's centralized self-exclusion program, account restrictions and marketing suppression; Partner with Marketing, CRM and VIP teams so promotions and player engagement reflect RG risk and commercial decisions do not override player protection; Build and deliver practical RG training with coaching and quality checks; Coordinate RG Check accreditation with Compliance, support regulatory enquiries and audits, keep case records and evidence in order, and see corrective actions through to completion; Turn RG data into clear reporting for senior leadership, and be the go-to RG specialist across the business, keeping player support resources and referral pathways current

Requirements

3+ years in responsible gambling, safer gambling or player protection, including hands-on experience in a regulated gambling business; Experience handling complex cases and improving processes or programs; Understanding of Ontario's iGaming framework, including the AGCO's expectations for identifying and supporting players who may be experiencing harm; Ability to put requirements into practice through effective monitoring, meaningful player conversations and clear, well-documented decisions; Comfortable working with player data, case management tools and reporting dashboards; Looks beyond the number of alerts closed to understand whether actions actually helped the player; Empathy, sound judgement and clear communication; Able to handle a difficult conversation, challenge a commercial decision when needed, and explain reasoning confidently; Organised, practical and happy working in a fast-moving business

Nice to have

Experience with RG Check accreditation, regulatory reviews or independent assessments; Relevant responsible gambling, player protection or gambling harm training or certification; SQL or BI skills, or experience improving behavioural risk models, automated interventions or RG reporting

Benefits

24 days off, with applicable Ontario public holidays counted separately; 3% RRSP match from day one; Full health benefits including dental, vision, life insurance, income protection, and an EAP, from day one