Restaurant General Manager - Reflections

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Restaurant General Manager - Reflections is accountable for the overall leadership, performance, and guest experience of the Reflections restaurant. This senior leadership role combines hands-on presence with strategic oversight and full ownership of operational, financial, and people performance. The General Manager is expected to lead with an ownership mindset, ensuring alignment with Rosewood brand standards while driving continuous improvement, profitability, and talent development. While the primary focus of the role is Reflections, the position may support additional outlets or special projects as business needs evolve.

Responsibilities

Accountable for overall leadership, performance, and guest experience of Reflections restaurant; Full P&L ownership including revenue growth, cost control, and margin optimization; Lead, inspire, and develop a high-performing leadership and service team; Foster a culture of engagement, accountability, and excellence aligned with Rosewood values; Own talent development, succession planning, and internal promotion pathways; Champion a refined, consistent guest experience aligned with Rosewood standards; Proactively analyze guest feedback and implement service enhancements; Develop and manage annual budgets, forecasts, and business plans; Ensure day-to-day operations consistently meet Rosewood service and quality standards; Maintain strong visibility during service periods, supporting teams and engaging with guests; Oversee scheduling and labor planning; Ensure compliance with health, safety, liquor, and employment regulations; Collaborate closely with Culinary, Sales & Marketing, and other hotel departments; Utilize operational and financial systems to support decision-making and performance management

Requirements

Minimum 5-7 years of progressive leadership experience within luxury or lifestyle food and beverage operations; Proven experience managing teams, financial performance, and elevated guest experiences; Strong leadership, communication, and interpersonal skills; High level of commercial and financial acumen; Strong organizational and problem-solving capabilities; Ability to lead in a fast-paced, high-volume environment; Fluent in English; Serving It Right and Food Safe certification required; Must be legally eligible to work in Canada; Demonstrate proficiency with, or strong willingness to learn, systems such as Avero, OpenTable, Unifocus Labor Standards, and POS platforms

Nice to have

Diploma or degree in Hospitality Management or a related field preferred; Additional languages are an asset

Benefits

Incentive up to 15% of salary