Restaurant Manager - BFI Riverfront

When we founded Benugo 28 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

Find out more about us at www.benugo.com

We are looking for an experienced Restaurant Manager to join the team at BFI Riverfront!

With spectacular views of Waterloo Bridge and the Thames, our vibrant BFI Riverfront restaurant and bar is the hottest spot on the Southbank.

Contract: Full Time / Permanent

- 5 day working week
- Mixture of shifts with evenings being the busy periods
- Company benefits
- Development opportunity

About the Restaurant Manager role

As Restaurant Manager, you will support the day-to-day running of the restaurant, leading service from the floor and ensuring a consistently high standard of customer experience. You’ll work closely with the General Manager, Assistant General Manager and the Operations Manager to drive operational excellence, team engagement, and commercial performance.

You’ll be a hands-on leader with a strong presence on the floor, supporting the team during service, coaching team members in real time, and ensuring smooth and efficient operations throughout the day.

Responsibilities

Support in delivering exceptional service and operational standards; Lead and motivate the team during busy services; Help oversee reservations, table management, and guest flow; Handle customer feedback and resolve issues professionally; Support recruitment, onboarding, and training of team members; Drive team engagement and create a positive working environment; Support labour control, productivity, and commercial performance; Ensure compliance with food safety, health & safety, and company procedures; Maintain high standards of cleanliness, presentation, and service at all times; Deputise for senior management when required

Requirements

Previous experience in a restaurant management role; Excellent product knowledge (food & beverage); Strong communication and organisational skills; Confident leading a team in a fast-paced environment; Excellent customer care and problem-solving skills; Positive, supportive, and team-focused approach; Ability to take initiative and lead by example; Good understanding of restaurant operations and service standards; Flexible and reliable with a hands-on attitude