Retail Relief Security Officer

Retail Security Officer at Asda, covering Swansea region. Pay rate £13.10 per hour. Shift Pattern: Various shifts. This role involves predominantly working within a retail environment, with occasional deployment to other business locations. To protect the client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the site's Assignment Instructions.

Responsibilities

Provide a highly visible and approachable security presence on the shop floor; Act as a deterrent to theft and anti-social behaviour; Deliver excellent customer service; Work closely with store management and staff to support day-to-day retail operations and respond to incidents; Monitor store activity to identify suspicious behaviour and proactively prevent stock loss; Carry out regular patrols of the sales floor, stockrooms, and external areas; Manage conflict situations with professionalism and a customer-first approach; Identify, deter, and respond to shoplifting and internal theft; Monitor and operate CCTV systems where applicable; Ensure compliance with Assignment Instructions, company policies, and UK legislation; Maintain an up-to-date SIA licence and ensure it is worn at all times; Complete required documentation accurately and promptly; Maintain a safe environment by identifying and reporting hazards; Respond to incidents, emergencies, and first aid situations; Liaise with emergency services and internal communication teams; Complete mandatory training; Continuously develop knowledge of retail risks, behaviours, and security best practices; Use available technology and reporting tools; Ensure SIA licence renewal is completed in a timely manner

Requirements

Previous experience in retail security, loss prevention, or a customer-facing environment; Strong customer service and communication skills; Ability to remain calm and professional in challenging situations; SIA Licence (Security Guarding or Door Supervision) - essential; Ability to work across multiple sites within a reasonable distance of home address

Nice to have

CCTV SIA Licence

Benefits

Pension; Life Assurance; Cycle to Work Scheme; Employee Shares Schemes; Salary Finance Options; Holiday; Virtual GP; Flexible benefits via Choices; High street discounts via MiDeals; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition; Training and development opportunities