Retail / Restaurant Manager

At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people.

We are seeking a driven and dynamic Retail Manager to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

Responsibilities

Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.; Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.; Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.; Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.; Arranging the ordering and purchasing of goods and ingredients according to budget.; Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.; Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.; Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.; Maintain restaurant security to protect people and assets including updating of security codes and key logs.; Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.; Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.; Opportunities exist at our Yatala and Pimpama locations.

Requirements

A minimum of Diploma qualification; At least two years of experience as a store manager in a retail setting; Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L management strategies; Previous success in meeting and exceeding KPI’s in a managerial role; Proven track record of delivering outstanding customer service and enhancing the overall guest experience; Exceptional interpersonal and communication skills

Benefits

Flexible rosters and employment stability - talk to us about what work life balance means to you; Opportunities for advancing your leadership abilities – level up to Area Management and beyond; A comprehensive training program and support to set you up for success; Heavily discounted GYG meal; Employee discount; Free drinks; Free food; Salary packaging; Travel reimbursement