Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom; Ensure telephone is answered according to company policy; Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Ensure special orders and outside purchases are handled efficiently; Ensure retail customer returns and exchanges are processed efficiently; Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store; Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed; Ensure team members adhere to the posted work schedule and clock in/out per company policy; Perform all store opening/closing duties including day end procedures, securing money/deposits, bank deposits, night security lights, locking doors, arming/disarming alarms, and securing delivery vehicles; All other duties as assigned

Requirements

Strong communication skills; Ability to obtain RSS Certification

Nice to have

Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Paid Time Off; Stock Purchase Plan; 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance; Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Annual and quarterly performance bonuses; Premiums based on schedule, facility, season, or specific work