Revenue Cycle Patient Access Representative I

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Schedule: Rotating part-time position, Friday-Saturday & Thursday-Sunday 7:00am-3:30pm.

Responsibilities

Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures; Collects or verifies demographic and insurance information; Verifies insurance coverage and ensures accurate patient account information; Completes required documentation in the registration system; Obtains and provides accurate legal and compliance forms; Produces registration paperwork for distribution to appropriate departments; Ensures all patient registration data is accurate and complete prior to billing; Serves as the primary liaison between the patient and the facility; Communicates and collaborates with clinical and service departments; Explains patient financial liability, triages patients into financial programs, or collects payment; Escalates patient financial concerns to the appropriate department; Assists patients, families, and visitors with wayfinding; Manages and works through assigned workqueues; Completes registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels)

Requirements

High School Diploma or GED; Excellent written and verbal communication skills; Effective interpersonal and customer service skills; Strong financial, analytical, and decision-making skills; Excellent organizational skills; Strong ability to work in a team and hospital environment; Ability to organize and prioritize work and be detail oriented; Ability to work in a fast-paced environment and handle the public with many competing priorities

Nice to have

2 years customer service experience or 1 year related experience in health insurance field; Experience in hospital precertification and benefit/eligibility verification; Advanced knowledge of Microsoft 365 and other applicable software; Knowledge of all general office equipment