Revenue Growth Enablement Manager

As a Staff Revenue Enablement Specialist within Post-PTO Effectiveness, you are the senior-most execution expert driving high-impact initiatives to generate additional revenue from Sunrun's service-related products across the customer fleet. You own the end-to-end design and rollout of process automations, sales/service enablement tools, and playbooks that empower frontline service, care, and field teams to attach, cross-sell, and upsell post-PTO service offerings. This role manages no direct reports but actively elevates the entire function.

Responsibilities

Drive extra product sales by creating training programs, guidebooks, and coaching frameworks for field technicians and support reps; Mentor junior specialists to run their own successful projects; Measure pitch frequency, customer acceptance, and total extra revenue, and translate data into performance updates for executives; Identify sales opportunities in daily customer conversations and service visits; Build step-by-step playbooks, cheat sheets, and objection-handling tips for service teams; Align Sales, Marketing, Customer Service, and Operations on product offerings and frontline incentives; Improve software, apps, and forms used by field technicians and support reps to pitch and log new sales; Autonomously map out plans and sales goals for major new product launches or service offers; Get buy-in from senior leaders to include simple sales steps in customer service routines; Design training that makes pitching feel natural and helpful; Host planning sessions and workshops with senior directors to keep revenue goals aligned; Set team standards for measuring project success, tracking employee learning, and organizing work materials

Requirements

Expert understanding of how to train and support frontline service teams to make extra sales during routine customer interactions; Clear grasp of key sales metrics (like offer rates, conversion rates, and average sale amount) and how to improve them; Understanding of service offerings like warranties, system upgrades, protection plans, or recurring maintenance programs; Ability to bring order and clear direction to complex, unstructured projects; 10+ years of experience in project leadership, training, operations, or sales support; Proven track record of running programs that successfully increased sales of secondary products or service plans; Strong background in using customer data to figure out what training or tools the team needs; Bachelor's Degree or equivalent experience; Career-long demonstration of full independence and the ability to define and drive an enablement agenda without direction; Exceptional ability to lead, align, and influence at all levels of the organization without direct authority; Advanced proficiency in Microsoft and Google Platforms, process mapping tools, and operational analytics; Executive-level communication skills, including the ability to set the enablement performance narrative for senior audiences; Exceptional organizational skills with the ability to govern a broad portfolio of complex initiatives autonomously; Expert-level analytical and systems thinking identifies root causes, models initiative impact, and designs scalable solutions that create lasting operational change; Ability to perform normal office duties; Ability to operate office equipment including computers and determine accuracy of work; Ability to interact and participate in meetings; Able to travel when necessary

Nice to have

Experience with residential solar, battery storage, or home service operations