Revenue Operations Specialist

The Revenue Operations Analyst will serve as the first line of defense for the Revenue Operations team, the primary intake point for ad hoc requests, tooling questions, data issues, and reporting needs that flow in from across the commercial organization. This role is a critical capacity investment that will enable the RevOps team to tackle more strategic projects. While Andela is a fully remote organization, this role should be based in Argentina, Brazil, Mexico or Canada.

Responsibilities

Serve as the first point of contact for inbound RevOps requests, managing the ticketing queue to triage, route, and resolve Tier 1 issues across the tech stack; Resolve common Salesforce system issues, including data corrections, record ownership updates, field errors, and access requests, while ensuring SLAs are met; Escalate complex or high-priority issues to senior team members with full documentation and context; Perform routine data audits and cleanup across Salesforce and connected systems; Monitor and maintain data integrity across the pipeline for account, contact, opportunity, and custom objects; Build fields and custom objects in Salesforce as needed; Support territory management workflows, including account assignments and routing rule maintenance, and assist with list management and data enrichment; Own the maintenance and accuracy of standard RevOps dashboards and reports in Salesforce and connected BI tools; Build ad hoc reports and data pulls to support commercial team requests, QBRs, and pipeline reviews; Assist with data preparation for forecasting, territory planning, and GTM analysis; Support day-to-day administration of core RevOps tools, including user provisioning, access management, and basic configuration changes; Help QA new workflows and system changes before deployment; Document operational workflows, SOPs, and system configurations, and identify recurring request patterns to surface process improvement recommendations

Requirements

2–4 years of experience in sales operations, revenue operations, business operations, or a related analytical role; Hands-on Salesforce experience, comfortable navigating the platform, running reports, and making basic data updates; Strong Excel/Google Sheets skills and comfort working with large data sets; High attention to detail and strong organizational skills; Clear written communicator able to translate technical issues into plain language for non-technical stakeholders; Self-starter comfortable asking good questions and then working independently; Curiosity about systems and how data flows across a modern GTM tech stack

Nice to have

Admin certification for Salesforce; Experience with tools such as Outreach, Gong, ZoomInfo, LeanData, or BI platforms (Tableau, Looker); Prior experience at a B2B SaaS or high-growth technology company