Revenue Recovery Lead

Ownwell has grown rapidly across multiple product lines and geographies. As we've scaled, we need a dedicated owner for revenue recovery — someone to build the systems, processes, and customer touchpoints that ensure we collect on the value we're delivering. We're looking for a Revenue Recovery Lead to focus 100% of their effort on collecting and ensuring timely revenue recovery. You'll inherit a playbook but come in and rewrite it, iterate, and improve it. You'll design the systems, talk to customers, evaluate tools, and define what 'great' looks like. This role reports directly to the CEO. It's high-visibility, high-autonomy, and high-impact. We're not looking for someone who's done collections the same way for 15 years. We're looking for an operator and builder who can learn collections fast, use modern tools (including AI) creatively, and treat every customer conversation as a chance to strengthen the relationship — not damage it.

Responsibilities

Build the foundation (first 90 days): Stand up AR aging visibility from current dashboards, reporting, and segmentation by product line and delinquency stage; Design and implement automated outreach workflows that respect billing nuances; Evaluate and establish vendor relationships for late-stage recovery; Document dispute resolution processes and SLAs; Own the motion (ongoing): Talk to customers directly; Understand why people aren't paying and feed signal back to product and CX; Use AI tools to automate outreach, classify disputes vs. true delinquency, and reduce manual work; Build measurement infrastructure: DSO, bad debt rates, recovery rates by channel and cohort; Own the compliance layer and make sure approach is airtight; Develop escalation framework from first reminder to write-off

Requirements

A builder, not a maintainer; Has stood up a process, system, or function where one didn't exist before; An operator who executes with speed and creativity; AI-fluent and tool-curious; A great communicator who genuinely likes talking to people; Comfortable with ambiguity; Analytically strong; Fluent in spreadsheets; Comfortable in SQL or willing to learn it; Makes decisions with data

Nice to have

Collections-specific experience; Experience in consumer tax resolution, personal injury or contingency-fee law firm operations, healthcare revenue cycle management, consumer lending or fintech, or high-growth startup operations

Benefits

Entrepreneurial culture; Access to First Round Network; Flexible PTO; 11 company holidays; Company operations closed for the last week of the year; Competitive health benefits; $1,000 per year learning stipend; Up to 16 weeks fully paid parental and bonding leave; Equity participation; Complimentary real estate and tax consulting licensing and renewal