Robotics Field Service Technician

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As a Robotics Field Service Technician, you are a hands-on member of Formic’s Fleet Operations team. Working closely with Engineering and senior field staff, you will execute preventive maintenance, carry out directed corrective repairs, and represent Formic directly within customer facilities. This is a hands-on, safety-focused role in uptime-critical environments.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures; Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians; Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to engineering; Provide hands-on technical support to customer operators and maintenance teams; Log service activity, asset updates, and spare part requirements in CMMS systems; Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders; Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering; Document service work and follow-up actions with clarity and precision; Flag recurring issues or failure patterns to engineering for further investigation; Build professional, trusted relationships with plant managers and site personnel; Operate with strict adherence to safety standards, including LOTO and industrial compliance; Support RCA sessions, audits, and continuous improvement initiatives as directed; Continuously build technical skills across robotics, controls, networking, and industrial systems

Requirements

2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems; Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems; Ability to read electrical schematics, wiring diagrams, and pneumatic drawings; Experience using CMMS platforms to track and report maintenance activity; Comfortable with local travel up to 80% and overnight travel up to 50%; Clear written and verbal communicator capable of producing structured service documentation; Demonstrated commitment to safety and disciplined, checklist-driven field execution; Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight

Nice to have

Experience working hands-on with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots (e.g. maintenance, troubleshooting, basic programming); Familiarity with palletizing, case packing, pick-and-place, or conveyor systems; Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments; Prior customer-facing field experience; Spanish language proficiency

Benefits

Equity in Formic; Competitive & Uncapped Commission Structure; Comprehensive Healthcare Coverage (Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents); Additional Insurance Benefits (FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid); Employee Assistance Program (EAP); Paid Parental Leave Program up to 12 weeks; Company-sponsored 401(k); Home Office Stipend; Monthly Cell Phone Reimbursement; Paid Time Off (15 days plus company holidays)