Room Service Operator

Part time Room Service Operator at Advocate Lutheran General Hospital - Food and Nutrition. Schedule is 2:30pm-6:30pm (5 days per week), with rotating weekends and holidays. Responsibilities include answering room service phone calls for patient menu selections, processing diet orders, and communicating with nursing, host/hostess, and kitchen staff.

Responsibilities

Answers room service phone calls to obtain menu selections from patients and/or patients families; Communicates special patient needs to dietitians; Follows physician's diet orders for all patients; Updates and maintains accurate patient card files in computer; Adheres to specific standards for diets when entering selections into computer or modifying and checking menus; Ensures meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets; Updates and maintains nourishment orders to ensure diet orders are met; Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service; Upholds Advocate Trinity Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship; Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors; Responds positively to all requests; utilizes proper phone etiquette and scripting when speaking to patients; Maintains professional image and follows department dress code policy; Performs additional miscellaneous duties, communicating status to supervisor; Assists with training of other employees; Attends scheduled inservices and meetings

Requirements

High School diploma or GED; 6 months to 1 year experience in hospitality industry; Ability to speak, read and write English clearly and proficiently; Computer skills; Knowledge of medical terminology (T.I.D., B.I.D., etc.); Math skills: conversions of oz, cc, ml; Ability to communicate effectively; Ability to lift up to 35 pounds without assistance

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program; Premium pay such as shift, on call, and more; Incentive pay for select positions; Opportunity for annual increases based on performance