Route Relief Utility Driver

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Responsibilities

Perform all responsibilities of a Route Sales Representative and related tasks; Learn and support all routes and run routes as needed for holidays, vacations or other vacancies; When not on a route, assist in rush deliveries, renewals, audits, training and other assigned tasks; Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix; Actively participate in promotions and contests, training and audits; Follow company policies/procedures regarding new customers, customer needs and all aspects of service; Ensure customer loyalty and outstanding customer service by building relationships, communicating openly, educating customers and proactively resolving concerns; Safely operate a delivery vehicle on each trip, following all applicable laws and company policy; Maintain vehicle cleanliness and perform regular vehicle inspections; Handle and process customer payments and keep route paperwork current; Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts; Service items such as facility maintenance products; Monitor and report competitive activity and keep service agreements current and renewed; Return from route and off load soiled textiles in the receiving area of facility; Accurately prepare route paperwork and follow check-in procedures; Follow written and verbal instructions and perform other tasks as directed by supervision; Support other service personnel as required by supervision

Requirements

Valid driver's license, CDL when applicable, and be 21 years or older; Maintain a driving record free of chargeable accidents, speeding, safety or other violations; Verifiable minimum one year experience of safe and successful driving; Excellent skills in vehicle operation; Excellent skills in customer service and route sales; Excellent verbal/written communication skills in English; Good time management skills and team player; Recognize colors, sizes and types of product and count, add and subtract accurately; High School graduation or similar experience; Physical demands include sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing

Nice to have

Advanced customer service skills; Team Player; Enthusiastic; Detail Oriented; Dedicated; High School or better education

Benefits

401K Plan with Company Match; Medical, Dental, Vision, FSA/HSA; Life Insurance, Disability Insurance; Vacation, Sick Time, Holidays; Choice of Global Cash Card or Direct Deposit; Career Advancement; Learning & Development Opportunities; Inclusive and Diverse Team Environment