RVP, Client Services - Eastern US

As the RVP of Client Services, you'll play a critical role leading account management for StackAdapt clients across the Eastern US. You'll use your experience leading quota-carrying account management teams to scale and retain partnerships with agencies and brands. This is a commercially oriented, quota carrying leadership role and reports to the Head of Americas Client Services. StackAdapt is a remote-first company. This role can be based in Eastern Time Zone states, preferably in a major media market.

Responsibilities

Act as a thought leader externally and through your teams, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt; Lead a team of 50+ account leads and account managers to deliver revenue through exceptional experiences that help clients achieve their goals; Define, refine, and expand the service motion, aligning resources to help clients unlock growth, while improving operational rigor; Obsess over client satisfaction and product adoption to uncover opportunities for growth and improvement, and then drive programs to address these areas; Find opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for clients; Build a system of high standards and accountability, achieving and exceeding a shared revenue target with AE stakeholders; Continue to build the internal culture of high-performance and high-support across the Global Client Services team

Requirements

Deep experience and passion for people management, with a background leading large organizations with managers as direct reports; Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader; Intense focus on delivering world class client experience that is founded on strong functional expertise and performance; Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being "world class" really means; Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions; Ambassador for a strong performance culture that values supporting others, acting with integrity, and a "failure is not an option" mindset

Benefits

Highly competitive salary; Retirement/401K/Pension Savings globally; Competitive Paid time off packages including birthday's off; Access to a comprehensive mental health care program; Health benefits from day one of employment; Work from home reimbursements; Optional global WeWork membership; Robust training and onboarding program; Coverage and support of personal development initiatives (conferences, courses, books etc); Access to StackAdapt programmatic courses and certifications to support continuous learning; Parental leave program; Friendly, welcoming, and supportive culture; Social and team events