Sage 100 ERP (MAS 90 / MAS 200) Support Analyst

Business Computer Associates (BCA) is currently seeking a Sage 100 Support Analyst (Help Desk) to expedite support for our clients.

The ideal candidate should have hands-on experience using Sage 100 ERP (MAS 90/200) Accounting and Distribution modules.

Responsibilities

Problem solver with strong communication and people skills; Strong customer service background; Excellent oral, written, and interpersonal communicator (English/Spanish a plus); Detailed-orientated candidate, proficient at resolving customer issues in a professional manner; Multi-tasker who handles multiple activities and operates well in difficult situations; Worker who thrives in a team environment and has excellent follow-up and communication skills; Provide technical support for clients’ Sage 100 ERP software; Analyze issues to isolate specific problematic component(s); Provide testing and documentation for our custom solutions; Solve problems and make decisions at the strategic and tactical levels; Provide ongoing support services to existing clients

Requirements

Experience with Sage 100 ERP software (very beneficial); Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable); Technical skills that include an in-depth understanding of financial application software in PC operating systems; Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary); Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus; Accounting, Computer Science, or another business-related field, or equivalent experience; Technical proficiency in the areas of software troubleshooting and support a plus