Saint Laurent Department Manager

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved. He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director. He/ She leads motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement.

Responsibilities

Assure the recruitment, development and retainment of customers; Implement action plans defined with the HQ and Store director and guarantee follow up at store level; Communicate high quality relevant feedback and reporting to the Assistant Store Director / Store Director or staff; Create and maintain a positive and motivating work environment; Motivate and challenge the team on a daily basis in your department; Promote the culture of the brand internally and externally; Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs; Ensure store atmosphere upholds brand image; Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization; Challenge current processes to ensure efficiency and effectiveness in your department

Requirements

Commitment to take part in an innovative project; Product sensitivity and a strong market and fashion trends knowledge, a good general culture level; Significant experience in the sale of luxury goods or retail: customer portfolio; Managerial experience (Ability to provide constructive, straightforward feedback and coach your team to success); High sensitivity to customers experience and loyalty; Precision, organizational skills, Being organized and able to prioritize tasks based on the needs of the business; Adaptability, openness, listening abilities, curiosity; High availability, responsiveness; Product and Fashion sensitivity; Excellent interpersonal skills and a passion for providing excellent customer service; A positive attitude and a willingness to learn and improve