Saint Laurent WW Retail Operations Projects Manager

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear. We are currently seeking a WW Retail Operations Projects Manager who will report to the WW Retail Operations Director as part of our Retail Excellence team based in Paris. This role within the WW Operations department will have a clear focus on the upcoming projects for the brand, in collaboration with the Group.

Responsibilities

Contribute to the improvement of employee and customer experience by ensuring that retail operational projects and processes are compliant with Brand and Group standards; Act as a key partner to Regional Retail Operations Managers, supporting the coordination, deployment, and monitoring of cross-functional operational projects; Serve as a central relay between regions, HQ, and Group corporate departments, ensuring alignment, structured communication, and disciplined execution of WW standards; Lead and coordinate WW retail operational initiatives to improve store performance and workflows; Define, standardize, and deploy operational processes, tools, and best practices across the retail network; Ensure smooth implementation of new operational systems and tools, with a focus on data accuracy, usability, and adoption by field teams; Monitor execution at regional and store level, perform gap analysis against standards, and drive corrective action plans; Ensure that all project-related processes comply with Brand, Group, legal, fiscal, data privacy, sustainability, safety, and HR requirements; Provide data-driven insights to support decision-making related to staffing, capacity, and store performance; Identify, anticipate, and resolve operational issues, inefficiencies, and process gaps in order to improve cost and efficiency; Manage project timelines, budgets, and supplier performance, ensuring on-time and on-budget delivery; Ensure that all projects and operational solutions uphold the Brand image and client experience standards

Requirements

University degree in Business Administration, Retail Management, Operations, Engineering, or equivalent; Minimum 3–5 years of experience in Retail Operations or Project Management, with strong exposure to store-level processes and multi-country environments; Proven experience in leading cross-functional retail projects; Solid understanding of IT-driven retail systems and data-based tools; Strong analytical skills with the ability to translate data into actionable operational insights and improvement plans; Demonstrated experience in process definition, standardization, and deployment across regions, including documentation and training; High sensitivity to compliance requirements (data privacy/GDPR, H&S, loss prevention, operational risk) applied to retail environments; Excellent communication and stakeholder management skills (structured, organized, and able to operate autonomously in a matrix organization); Flexible and adaptable mindset, able to manage changing retail priorities and support strategic transformations; Fluent in English and French (written and spoken); Willingness to travel approximately 15–20%, including store visits and regional workshops

Nice to have

Italian