Sales Account Manager

Build lasting customer partnerships and drive business growth in a dynamic, customer-focused role. As a Sales Account Manager, you'll serve as a trusted advisor to customers, helping them identify solutions that support their goals while expanding opportunities for both new projects and aftermarket products and services. Working closely with cross-functional teams, you'll combine relationship management, technical knowledge, and commercial expertise to deliver exceptional customer experiences and impactful business results.

Responsibilities

Manage and maintain assigned accounts, while fostering long-term customer relationships; Develop new accounts and identify new clients who may benefit from company products, services, aftermarket solutions, or project-based offerings; Execute sales strategies that support both new project sales and service sales growth; Initiate and maintain customer contact to understand requirements, identify opportunities, and recommend solutions that best meet customer needs related to quality, price, delivery, and long-term value; Negotiate contracts, tender terms, and conditions to meet both customer and company needs; Prepare, calculate, and administer customer quotations, proposals, and account documentation; Provide pre-sales technical assistance, product education, and customer training as needed; Support after-sales services by providing technical backup, coordinating solutions, and assisting with customer order concerns or service-related needs; Work with engineering, quoting, accounting, design, development, production, purchasing, quality, research, sales, and other technical experts to support customer requirements and sales opportunities; Collect and analyze market data, customer information, competitor activity, sales performance, and cost information to support business planning and strategy; Maintain customer records, CRM database information, SOM reports, trip reports, expense reports, and other sales-related documentation; Contribute to sales budget planning, SWOT analysis, and broader business sales strategy; Meet regular sales targets and coordinate sales projects across assigned accounts, territories, and customer opportunities; Support marketing activities by attending trade shows, exhibitions, conferences, industry associations, and other customer-facing events; Make technical presentations and demonstrate how products, services, aftermarket offerings, or project solutions meet customer needs; Maintain and continuously update product, technical, and industry knowledge; Participate in sales training, sales seminars, and product training activities; Provide training and support materials for other members of the sales team as needed; Manage miscellaneous projects and complete other duties as assigned

Requirements

Microsoft Office is required; Strong customer relationship, sales, and negotiation skills; Technical knowledge of products, services, equipment, and customer applications; Ability to provide technical advice, product education, pre-sales assistance, and after-sales support; Ability to read and understand electrical and mechanical technical drawings; Strong interpersonal, written, and verbal communication skills with the ability to work effectively with customers, internal teams, and a variety of personalities; Strong organizational skills with the ability to plan, prioritize, coordinate, and manage multiple tasks simultaneously; Ability to work independently with minimal supervision and make effective decisions within company guidelines; Ability to identify, evaluate, problem solve, and support resolution of customer, account, and business issues; Ability to analyze costs, sales, customer needs, market trends, and competitive activity; Proactive team player with an ownership approach; Ability to understand and maintain confidentiality related to organizational and employee information; Speaks and understands English; Ability to travel up to 80% domestically and internationally, including frequent travel and non-traditional work schedules

Nice to have

Bachelor's degree in business, engineering, or a related field preferred, or an equivalent combination of education and experience; 5+ years experience in capital equipment sales, technical sales, industrial sales, aftermarket sales, or related customer-facing sales roles preferred; Experience with enterprise software such as SAP preferred; Familiarity with AutoCAD, Project Wise, and D3 is nice to have

Benefits

Great and dynamic work environment; Maternity and paternity leave; Vacation and sick time entitlement (at least 15 days of vacation and 80 sick hours); Retirement plan with generous company contribution (401(k) with 6% company contribution); Comprehensive healthcare (dental, vision and life insurance); Protection in the event of disability (short and long-term disability insurance)