Sales Account Manager

We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod” that includes sales, professional services, and customer success - acting as the strategic lead and advocate for your customers. You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.

Responsibilities

Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders; Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies; Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution; Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes; Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs; Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction

Requirements

At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth; Proven experience in account management, preferably within the SaaS or software sector; Strong understanding of SaaS business models and customer lifecycle management; Familiarity with sales methodologies such as solution selling or consultative selling; Knowledge of customer success best practices and account retention strategies; Exceptional relationship-building and communication skills, with a consultative and customer-centric approach; Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments; Comfortable with commercial discussions, contract negotiations, and revenue accountability; Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions; Willingness to travel as needed across the region

Nice to have

Experience in automotive retail

Benefits

Collaborate and learn from industry experts from all over the globe; Work with game-changing products and services; Training and support to try new things, adapt to quick changes and explore different paths; Career progression; Inclusive work environment; Performance-based pay and benefits; Investment in development; Supportive and collaborative culture; Equal opportunity employer; AI tools to boost creativity and productivity