Sales and Services Support Associate

Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling order management, investigating fulfillment issues, and maintaining refund requests. We're looking for a talented Sales Support Specialist to work in our Global team, supporting our direct markets in the AMER and EMEA regions.

Responsibilities

Process transactions across the entire sales support process; Sales order entry and review in compliance with Company policy and procedures; Resolve complex sales-related inquiries, returns, and shipping issues; Manage sales-related tasks, such as completing vendor forms, managing coupon requests, and handling manual discounts; Customer support calls; Collaborate effectively with other departments, including Sales, Logistics, and Accounts Receivable, to streamline the fulfilment process; Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the sales support team

Requirements

Biased for action, moving from a reactive state to an active one, taking ownership of the knowledge base and independently navigating documentation; Team-oriented approach; Ability to operate in a fast paced environment with a lot of task variability and complexity; Ability to understand the big picture of how daily tasks impact logistics, finance, and the customer experience; Excellent communication skills, maintaining a professional and polite tone with both customers and colleagues; Proven experience in sales support, customer service, accounts receivable, or related roles

Nice to have

Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems; Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures; Additional European language fluency

Benefits

Robust equity program to build future wealth through RSUs; Comprehensive healthcare coverage (Medical, Dental, Vision); 401K matching and access to financial advisors; Generous paid Parental Leave (up to 16 weeks); Tenure-based paid Sabbatical Leave (up to 6 weeks); Flexible Out of Office Plan – Take time when you need it; Ample on-site parking & pre-tax commuter benefits; Healthy on-site lunches, snacks, beverages, & treats; Regular sponsored professional development opportunities; Many opt-in culture events across our diverse community; Unlimited 3D prints