Sales Associate

The Sales Associate is responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels. This role focuses on guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty. Sitting within the broader Sales organization, this role owns the end-to-end customer experience—from initial engagement through purchase and follow-up. Success in this role is defined by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.

Responsibilities

Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience; Conduct discovery conversations to understand customer needs, preferences, and sleep goals; Provide tailored product recommendations aligned to customer needs and lifestyle; Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions; Consistently meet or exceed individual monthly sales targets and performance metrics; Leverage product knowledge and sales techniques to maximize conversion rates; Identify and act on upselling and cross-selling opportunities to increase order value; Maintain a strong sense of urgency and ownership in every customer interaction; Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism; Build trust with customers by acting as a knowledgeable and reliable advisor; Ensure every interaction reflects brand values and reinforces customer satisfaction; Develop deep knowledge of product offerings, including features, benefits, and use cases; Position products effectively to improve customers’ sleep quality and overall lifestyle; Stay informed on product updates and industry trends to enhance credibility and effectiveness; Collaborate with team members and leadership to share insights and improve processes; Participate in team meetings, training sessions, and performance reviews; Contribute feedback to enhance the overall customer journey and sales strategy

Requirements

Must reside and be authorized to work within the United States; Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends; Flexibility to work holidays as part of a rotating schedule; Strong consultative selling and customer engagement skills; Excellent written and verbal communication abilities; Results-driven mindset with a focus on achieving and exceeding goals; Ability to multitask and manage multiple customer interactions simultaneously; High level of adaptability in a fast-paced, performance-driven environment; Strong attention to detail and organizational skills; 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.); Proven track record of meeting or exceeding sales targets; Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously; Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth

Nice to have

Experience working in a remote or self-managed environment preferred; Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus); Experience in DTC, e-commerce, or startup environments is a plus; Experience working with a BPO team is a plus

Benefits

Remote-first workplace; Competitive Pay; Health, Vision & Dental Insurance; HSA company contributions; 401K with company match component; Generous PTO; Wellness benefits; Online learning resources & trainings; WFH office and cell phone/internet stipend; Free mattress; Friends and Family discount