Sales Coordinator

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

The Sales Coordinator supports the Sales team and, as needed, the General Manager with lead management, proposals, contracts, Delphi records, site tours, booking turnovers, reporting and departmental coordination. Focused on group and hotel sales, this organized, detail-oriented team member also assists with catering and events, helps establish pre-opening processes and systems, and supports a polished client experience through accurate, timely communication.

Responsibilities

Provide administrative support to the Director of Sales, Director of Group Sales, Sales Managers and, as needed, the General Manager. Coordinate calendars, meetings, correspondence, travel, expenses and sales office coverage.; Maintain organized client files, contracts and booking records, prepare agendas, presentations and sales materials, and track deposits, deadlines and outstanding documents.; Enter and update leads, accounts, activities and bookings in Delphi, checking for missing information, duplicate records and space conflicts. Assist with Cvent inquiries and sales reporting.; Prepare and proofread proposals, contracts and client correspondence using approved details and templates, obtain sales manager review and refer pricing, concessions or contractual decisions to them.; Coordinate booking updates and turnovers with Reservations, Catering and Events, Operations and Accounting. Assist with rooming lists, reservation updates and billing documents.; Arrange and support client site tours, including preparing guest rooms and meeting spaces with hotel departments, track client preferences and requests.; Help establish pre-opening sales procedures, templates, system records, reporting tools and booking workflows, and coordinate information across hotel departments.; Support pre-opening meetings and tours, build knowledge of the hotel’s rooms and amenities, and perform other duties as assigned.

Requirements

At least one year of administrative, sales coordination or hospitality experience, hotel sales experience preferred.; Strong organization, attention to detail and proofreading skills, including accuracy with client names, dates and rates, able to manage deadlines and records while supporting multiple sales team members.; Excellent written and verbal communication, professional phone etiquette and strong collaboration skills.; Proficiency in Outlook, Word, Excel, PowerPoint and Teams, willingness to learn hotel sales systems and reporting tools.; Professional, service-oriented judgment suited to luxury hospitality, with discretion when handling confidential information and high-profile guests. Refer pricing, concessions, negotiations and contractual commitments to the responsible sales manager.; Hotel, group or catering sales or conference services experience preferred, as is working proficiency in Delphi and familiarity with Cvent, Cendyn or hotel reservation systems.; Understanding of group bookings, room blocks, function space, proposals, contracts and departmental handoffs, hotel opening experience, a relevant bachelor’s degree or equivalent experience, and familiarity with Forbes or LQA standards are preferred.