Sales Enablement Specialist, Post Sales (English Required)

Location: Bogotá

Hybrid Mode

NielsenIQ is seeking a detail-oriented and proactive Post-Sales Enablement Specialist to support the efficient conversion of closed sales opportunities into recognized revenue, while ensuring an exceptional client experience. This role sits at the intersection of Sales, Finance, Product, Legal, and Delivery, and is instrumental in driving transparency, consistency, and velocity across the post-sale process.

The Specialist plays a critical role in CRM and financial systems hygiene, quote-to-cash execution, cross-functional collaboration, and process optimization. This is a high-impact role for a task-driven professional who is energized by streamlining operations, resolving issues quickly, and being a trusted partner to Sales and internal stakeholders. The ideal candidate is detail oriented with excellent communication, active listening and time management skills and must speak fluent English.

Do you thrive in an environment where precision, speed, and cross-functional collaboration are key to success? Are you passionate about client satisfaction and eager to drive operational improvements? If so, this may be the perfect opportunity for you.

NielsenIQ offers the stability of a well-established company with the agility and energy of a start-up culture. We value work-life balance, diverse perspectives, and bold thinkers who are ready to make a measurable impact.

Our Principles

- Client Obsessed – Put clients’ success at the center of strategy and decision-making
- Driven to Win – Be passionate about being the best at what we do
- Accountable for Results – Own, solve, and deliver as one team
- Committed to Integrity – Create a culture that makes you proud

Responsibilities

Sales Opportunity Management Ensure smooth progression from closed-won to revenue by managing client setup, PO tracking, order processing, billing coordination, and internal handoffs. Maintain CRM accuracy and support end-of-deal (EOD) tasks to drive pipeline integrity.; Post-Sales Systems & Troubleshooting Serve as a key user of Microsoft Dynamics (MSD) to resolve opportunity issues, submit POCRs, create and follow up on help tickets, and address order or billing concerns across platforms.; Financial & Revenue Operations Liaise with Sales, Finance, and Billing to address invoicing concerns, unblock revenue, and support revenue recognition activities—especially during month-end and quarter-end close cycles. Submit invoice updates and escalate exceptions as needed.; Reporting & Insights Build and maintain regular and ad hoc reports (e.g., PBI dashboards) to track deal status, financial blockers, and sales cycle metrics. Use insights to proactively flag risks and recommend process improvements.; Process Enablement & Governance Drive adherence to internal policies, revenue recognition principles, and sales best practices. Identify process gaps, propose scalable improvements, and collaborate with cross-functional teams to enhance the post-sales experience

Requirements

Speaks fluent English (B2 or higher proficiency); Proficiency in Microsoft Office (Excel) and Microsoft products and able to perform basic formulas; Experience working with CRM and financial systems (Microsoft Dynamics and Power BI preferred); Bachelor’s degree preferred, Related work experience in Sales Operations, Deal Desk, Revenue Enablement, or Finance required; Demonstrated success in navigating ambiguity, problem-solving, and implementing tactical solutions; Strong attention to detail with the ability to prioritize tasks and manage multiple projects and deadlines to ensure business critical objectives are met; Proven ability to work independently in a fast-paced, remote-first environment; Excellent communication, active listening, and relationship-building skills across all levels of the business

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)