Sales Manager

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Sales Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience. Our River Oaks location requires experienced retail professionals who are passionate about luxury service, team leadership, and delivering consistent sales performance.

Responsibilities

Support the achievement of daily, weekly, and monthly sales targets; Deliver exceptional client service and represent Polène's craftsmanship and brand story; Build strong client relationships and support clienteling initiatives; Assist in identifying opportunities to strengthen client engagement and retention; Support the implementation of premium CRM best practices; Supervise daily activities on the sales floor and ensure smooth boutique operations; Maintain visual merchandising standards and overall store presentation; Support stock awareness and collaborate with the stock team to ensure product availability; Assist with store opening and closing procedures; Ensure all service standards and operational procedures are followed consistently; Provide feedback on customer traffic, client profiles, and sales floor performance; Support and guide Sales Advisors in delivering exceptional service; Provide coaching on product knowledge and client engagement techniques; Participate in daily team briefings and communicate sales goals; Support team scheduling and organization; Promote a positive, collaborative working environment

Requirements

Minimum 2–4 years of experience in luxury or premium retail; Strong interpersonal and communication skills; Passion for luxury retail and customer service excellence; Ability to motivate and support a team in a fast-paced environment; Fluent in English

Nice to have

Previous supervisory or team lead experience preferred; Additional languages are a plus

Benefits

Competitive salary, plus bonus incentive; Monthly ICHRA medical stipend; Dental & vision insurance with employer contributions; 401(k) plan; Monthly + quarterly performance bonuses; Paid Time Off, including vacation and sick time; Employee discount on the full range of leather goods and jewelry; Complimentary ClassPass membership; Commuter benefits for transit (pre-tax, where applicable); Opportunities for growth within the expanding U.S. retail network; A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork