Sales Operations Support Analyst

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. As a DSD Sales Operations Support Analyst, you will play a critical role in delivering reliable, high-quality support to sales and operations teams. By ensuring system accuracy, resolving issues quickly, and supporting day-to-day DSD operations, you will help maintain strong service levels and enable efficient route and distributor performance. This is a hybrid role based in Hanover, PA. You will partner closely with IDP Support, Technical, Operations, Sales, and Route Account Management teams to resolve issues and drive process alignment.

Responsibilities

Serve as the first point of contact for inquiries from distributors, sales managers, DSD operations, and retailers, ensuring timely and thorough resolution; Track and manage incoming issues, coordinating with cross-functional partners to ensure closure; Maintain accurate warehouse authorization data and item setup for DSD locations and routes; Support order processing, product credits, inventory accuracy, and error resolution across DSD systems; Monitor IDP orders throughout the end-to-end consignment process to ensure accuracy, identify issues, and prevent disruptions; Validate IDP delivery activity and troubleshoot discrepancies related to shipments, receipts, and inventory movements; Assist with shrink issues, planning discrepancies, cycle counts, and nightly error reporting; Audit warehouse transactions and ensure data accuracy to support operational decisions; Create and maintain sample customer setups and DSD data entries; Manage purchase orders, inventory, and support quarterly audit processes for Bill and Hold locations; Maintain documentation including the Warehouse Support Manual; Support claims processes and maintain relationships with partner brands; Partner cross-functionally to ensure timely processing of route credits and alignment with settlement timelines; Provide on-call support for system or application issues outside of standard business hours; Provide SAP support to hubs, plants, and field teams, including troubleshooting system issues and resolving transactional errors; Contribute to projects and continuous improvement efforts as needed

Requirements

Associate’s degree and a minimum of 2 years of related experience, or equivalent combination of education and experience; Strong attention to detail with the ability to accurately process data and transactions; Strong interpersonal and communication skills with the ability to work across multiple functions and levels; Ability to manage competing priorities and work independently with minimal oversight; Proficiency in Microsoft Office and experience working with systems such as Oracle and SharePoint; Ability to quickly learn and navigate new systems and tools

Nice to have

Experience supporting DSD operations or distribution environments; Familiarity with inventory management, order processing, or warehouse support processes; Experience working with cross-functional teams in sales, operations, or supply chain; Exposure to data reporting, auditing, or system error resolution; Familiarity with Settlement Statements, claims management, or consignment inventory workflows

Benefits

Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners); Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting; Unlimited sick time along with paid time off and holiday pay; If in WHQ – free access to the fitness center; Access to on-site day care (operated by Bright Horizons) and company store; Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually; Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees; We offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment