Sales Operations Support

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We are seeking a detail-oriented and proactive Sales Operations Support professional to join our team. This role will be instrumental in optimizing sales processes, maintaining data integrity, and providing analytical support to drive sales effectiveness and efficiency across the organization.

Responsibilities

Support and manage day-to-day operations of the Salesforce ecosystem including user setup, profiles, roles, permissions, and security settings; Support the implementation and adoption of sales tools and technologies; Create and maintain sales process documentation, workflows, and standard operating procedures; Troubleshoot system issues and coordinate with IT teams for resolution; Generate regular sales reports, dashboards, and performance metrics for leadership review; Analyze sales data to identify trends, opportunities, and areas for improvement; Maintain data integrity across all sales systems and databases; Conduct data audits to ensure accuracy and completeness of sales records; Serve as the primary point of contact for Salesforce user support and troubleshooting; Respond to user inquiries and resolve issues in a timely manner; Help create and maintain user documentation, training materials, and best practice guides; Conduct training sessions for new users and ongoing education for existing users; Gather user feedback and translate business requirements into technical solutions; Identify opportunities to streamline operations and improve efficiency; Collaborate with cross-functional teams (Marketing, Finance, Customer Success) to align processes; Support the development and implementation of sales policies and best practices; Participate in sales operations projects and initiatives; Manage sales compensation tracking and commission calculations support; Coordinate contract processing and approval workflows; Maintain sales collateral, templates, and resource libraries; Support budget tracking and expense management for the sales organization

Requirements

Bachelor's degree in Business Administration, Finance, Marketing, or related field; Relevant experience in sales operations, business operations, or related analytical role; Hands-on Salesforce administration experience; Strong understanding of Salesforce platform capabilities and standard functionality; Experience with user management, security settings, and permission sets; Proficiency in creating reports, dashboards, and custom report types; Understanding of Salesforce best practices and governance; Good understanding of sales processes and methodologies; Familiarity with sales enablement tools and technologies; Exceptional attention to detail and accuracy; Strong analytical and problem-solving skills; Excellent organizational and time management abilities; Effective communication skills (written and verbal); Ability to work independently and collaboratively in a fast-paced environment; Discretion when handling confidential information

Nice to have

Salesforce certifications; Experience with Salesforce Lightning Experience; Experience in B2B sales environments; Knowledge of sales compensation structures and incentive programs; Project management experience or certification; Experience with marketing automation platforms

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks; Broader impact: take up to four days per year to volunteer, with charity match funding available too; Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves; Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year; A flexible range of personal benefits to choose from, plus company funded private medical cover; A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares; Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more; Recognition for great work, with global awards and kudos programmes; As an international company, the chance to collaborate with teams around the world