Sales Strategy & Operations Renewals Associate (Sr)

As a member of our Sales Strategy and Operations team, you will have an integral role in driving the insights, operations, and strategy that enables Sales to run better, faster, and smarter. You will join the Sales Strategy and Operations team as a high impact contributor, gaining exposure to a wide variety of challenges, processes, and data. You will sit at the intersection of Sales and Product, driving the business understanding of the renewal engine and defining the tools required to enable Sales, Partners, and customers.

Responsibilities

Drive business understanding of the renewal engine and define the tools required to enable Sales, Partners, and customers; Work in Salesforce and Google Sheets/Excel on a daily basis while talking with stakeholders in sales, marketing, ops, product, finance, and more; Deep-Dive Analytics: Conduct retention analysis, perform cohort analysis to identify churn or expansion reasons, and build predictive models to flag at-risk accounts; Program Management: Lead cross-functional initiatives, owning the roadmap, milestones, and internal enablement for new programs or tool transitions; Process Engineering: Identify bottlenecks in the customer lifecycle, designing and implementing scalable workflows that reduce manual tasks for the Sales Team and Partners.

Requirements

High-impact self-starter: take initiative to move projects forward and operate well with little guidance; Raw smarts: look at complex problems and solve them start to finish; Strong analytical skills: nerd out about data, quickly structure analyses, Excel skills are a must; Process and operational thinking: tackle a problem independently and iterate to a solution, document in an understandable way; Communication and stakeholder management: connect with sales reps and hardware engineers, strong written and verbal communication skills are a must; Flexibility and hustle: manage change and ambiguity, juggle multiple priorities, comfortable pivoting quickly; 3+ years of professional experience; Must be willing and able to work onsite five days per week in San Mateo, CA.

Nice to have

SQL / Tableau / Looker experience; Previous Salesforce experience; Previous Sales, Sales Operations, or Strategy experience; Bachelor's or master's from a top school; Experience in consulting, corporate strategy, or a high-growth startup

Benefits

Healthcare programs with premiums 100% covered for the employee under at least one plan and 80% for family premiums under all plans; Nationwide medical, vision and dental coverage; Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options; Expanded mental health support; Paid parental leave policy & fertility benefits; Paid holidays, firmwide extended holidays, flexible PTO and personal sick time; Professional development stipend; Wellness/fitness benefits; Healthy lunches provided daily; Commuter benefits