Sales Supervisor

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Cabazon Outlet in Cabazon, California. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

Responsibilities

Consistently achieve or exceed individual & store sales and other commercial KPIs; Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships; Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves; Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge; Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business; Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars; Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries; Foster a culture of collaboration and open communication with colleagues and management; Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management; Open and close the store according to Marc Jacobs procedure; Ensure both the sales floor and stockroom are well-organized; Adhere to all company policies and procedures

Requirements

3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service; Experience in generating sales, building, and developing client relationships; Demonstrated verbal and written communication skills; Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations; Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs; Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas; Excellent organizational, follow-up, and time management skills; Passion for the Marc Jacobs brand and product offering; Computer skills including operating a POS and navigating Microsoft Office suite; Must have flexibility to work a retail schedule including evenings, weekends and holidays

Nice to have

Prior leadership experience strongly preferred

Benefits

paid holidays; vacation time; sick and personal time; medical, dental and vision insurance; 401k matching; discounts on travel, entertainment, and more through PerkSpot; discounts on MJ products; access to discounts on other LVMH brands