Sales Support Specialist Maternity Cover

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. We are currently seeking a Sales Support Specialist Maternity Coverage to join our Sales Support team in Bridgewater, NJ. Your opportunity: Maintain and further enhance the luxury customer service experience directly supporting our North American Commercial Optical Sales Team by meeting both the organization and operational targets in order to maximize business opportunities.

Responsibilities

Maintain and further enhance the luxury customer service experience directly supporting our North American Commercial Optical Sales Team; Support and manage the Brand Ambassadors, supporting both phones and Sales Support inbox ensuring timely response times in alignment with business KPIs; Support the Optical Sales Channel Commercial Strategy with the account management for Elite Customers and Strategic Retailers based on their desired Service Level Agreement; Support the Brand Ambassador and the business on the validation of active Quarterly Promotions ensuring a fast order to sales management; Enhance and adhere to Sales Support-related procedures, processes, and systems to elevate our Luxury Experience; Support sales events such as Buying Days, brands/product presentations, onsite trainings, customer's visits through active participation in organizational preparation and execution; Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing; Manage complete order flow from order acquisition to order invoice in compliance with agreed trade terms; Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue; Support Commercial returns in compliance with agreed trade terms and the Optical Sales Channel Commercial Policy; Act as the Brand Ambassadors first point of contact in case of commercial, logistics, product claims; Issue sales/customer-related reporting to the benefit of both sales team and customer; Participate in ad hoc sales-related activities

Requirements

2+ years of work experience with B2B Account Management; 2+ years of work experience with B2B customer service environment; Fluent in English; Experienced with SAP usage; Bachelor's degree in accounting or business administration or equivalent business experience; Good business knowledge of order-to-cash flows; Working knowledge of Incoterms and customs rules; Good working knowledge of Office Pack (Excel, Power Point, Word); Working knowledge of SAP; Teamwork is on page number one; Thoroughly customer-oriented; High, demonstrable level of flexibility; Empathy, passion and enthusiasm; Problem-solver with strong focus on results; Genuinely curious and not afraid of innovation; Aim at trustworthy, clear and open communication

Nice to have

French of significant advantage; SAP implementation experience being an advantage; Sales experience within a controlled environment of advantage

Benefits

Opportunity to join the Kering Eyewear adventure; Actively contribute to the development of the business; Part of a thriving Company in a global Luxury Group; Endless possibilities to learn and grow; Talent development; Fostering internal mobility; Leadership skills; Fulfilling workplace environment; Equal Opportunity Employer