Salesforce Developer

We're looking for a Salesforce Developer for the systems that run our Customer Support, Customer Experience, and Professional Services organizations. Salesforce is our system of record for the customer relationship — Service Cloud, Experience Cloud, and Certinia PSA — connected to NetSuite, Gainsight, Jira Service Management, and our broader enterprise stack. The ideal candidate is comfortable moving between technical development, declarative configuration, production troubleshooting, and requirements discussions. Success requires strong technical skills, clear communication, and the ability to work well with both technical and non-technical stakeholders.

Responsibilities

Build Agentforce custom invocable Apex actions, prompt templates, and grounding logic; Build the API layer with Apex REST services and GraphQL/Connect API usage; Implement OAuth 2.0 flows (JWT bearer, client credentials, refresh token rotation); Maintain the delivery pipeline with SFDX, source-tracked development, scratch orgs, and automated Apex test execution; Work directly with stakeholders, project leads, and PMs to refine business requirements and translate objectives into solutions; Produce architecture diagrams, API documentation, and runbooks as expected deliverables; Diagnose production issues with logs, debug logs, Event Monitoring, and data; Track project development in Azure DevOps and support tickets in Jira Service Management

Requirements

5+ years building on the Salesforce platform, with hands-on Apex, SOQL, and Lightning Web Components; API development experience on Salesforce: custom Apex REST/SOAP services, Connect REST API, or GraphQL; Working knowledge of OAuth 2.0 on Salesforce: connected apps, JWT bearer and client credentials flows, and Named/External Credentials; Asynchronous Apex (Queueable, Batch, Platform Events) and practical fluency with governor limits, bulkification, and query performance; Secure coding on the platform: CRUD/FLS enforcement, sharing model in Apex, SOQL injection prevention, CORS and CSP Trusted Sites configuration; Source-driven development with SFDX and Git; Experience integrating Salesforce with external systems through middleware or direct API; Clear written communication — design docs, API specs, and explanations that a non-developer stakeholder can act on; Alternative paths: 3 years of related experience with a Master’s degree; or a PhD without required experience; or equivalent experience; Must not require any type of US work authorization now or in the future (F1-OPT, F1-CPT, H-1B, TN, L-1, J1, etc.)

Nice to have

JavaScript framework experience (React, Next.js, or similar); Familiarity with Service Cloud and Salesforce Knowledge; Familiarity with the Experience Cloud model — LWR sites, custom LWCs, external user licenses, sharing sets, guest user access; Familiarity with the Certinia PSA data model — projects, assignments, resources, timecards; Middleware experience (Boomi, MuleSoft); Exposure to a SOX-regulated or otherwise audited environment

Benefits

Competitive salaries; meaningful bonus program; healthcare insurance; pension/retirement matching; comprehensive life insurance; employee assistance program; time off plans; paid company holidays