Sampling Specialist cum Customer Care Executive

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world .

Responsibilities

Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements.; Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response.; Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.; Support business growth through effective customer engagement and service delivery.; Conduct food, water, swab, and air sampling in accordance with SGS SOPs.; Perform hygiene audits based on specified checklists.; Ensure proper sample identification, labeling, and documentation.; Submit samples to laboratory within required timelines.; Ensure timeliness and accuracy in field execution and reporting.; Handle customers professionally during onsite activities.; Responsible for sample handling from sample collection to sample registration; Maintain and develop Key Accounts, including building long-term customer relationships.; Collaborate with internal teams to ensure smooth service delivery.; Identify opportunities to promote SGS services and expand business scope.; Monitor KPI compliance for response time and service quality.

Requirements

Minimum Diploma in Science, Customer Care, or related field.; 1–3 years of relevant experience, fresh graduates encouraged to apply.; Experience in laboratory, sampling, or customer-facing roles is an advantage.; Able to work independently with minimal supervision.; Willing to travel to client sites when required