SAP C4C & SD IT Systems Analyst

Join our SAP Team in Copenhagen. Be the Dual-Hatted Front Runner for Commercial & ERP Excellence. Are you an exceptionally skilled SAP professional who thrives at the intersection of modern cloud frontends and core backend logic? We are looking for an IT Systems Analyst to join our team in Ørestaden. In this role, you won't just look at systems from a distance, you will be the ultimate functional authority. We need a front runner who can seamlessly bridge the gap between our cutting-edge customer experience strategies and our deep ERP backend architecture. Joining our high-caliber SAP Application Management department, you will be the core anchor driving strategic projects, and ensuring our end-to-end commercial landscape runs at full throttle. In this unique position, you will split your expertise across two core pillars: acting as the primary internal owner for our CRM platform (SAP Sales & Service Cloud / C4C) and serving as an active functional expert within our SAP AMS team for SAP SD (Sales & Distribution).

Responsibilities

Acting as the primary internal owner for our CRM platform (SAP Sales & Service Cloud / C4C); Serving as an active functional expert within our SAP AMS team for SAP SD (Sales & Distribution); Maintaining, configuring, and developing our CRM system to optimize the customer lifecycle; Managing projects within the SD area and configuring changes; Supporting the B2B Satair Market portal with backend synchronisation; Overseeing the day-to-day maintenance, configuration, and functional evolution of SAP Sales Cloud and Service Cloud; Gathering, analyzing, and documenting front-end business requirements and mapping them to standard SAP CRM functionalities; Configuring sales processes including lead/opportunity lifecycle, pipeline management, quotations, and activities; Configuring service processes including Supplier discrepancies, Customer Claims handling, escalation paths, and omnichannel integration; Steering the external partner on advanced customizations; Staying current on the SAP roadmap and best practices; Designing, customizing, and implementing functional SAP SD process solutions; Managing functional projects and enhancement tracks within the SD space; Building and maintaining backend changes with focus on risk mitigation; Partnering with the internal Digital department to align configuration flows and secure data exchange; Executing functional unit testing and system validation and supporting business users during User Acceptance Testing (UAT)

Requirements

Bachelor’s degree in IT, Computer Science, Business Administration, or a related technical/commercial field; Minimum 5+ years of hands-on functional experience across SAP ecosystems, featuring a clear operational split between CRM platforms and core ERP logistics; 5+ years of direct experience configuring SAP Sales & Service Cloud (C4C), including system lifecycles, account management, ticket handling, and standard migration toolkits (Data Workbench); Proven functional and technical proficiency executing end-to-end configurations, process design, and blueprinting inside the SAP SD module (Pricing, Billing, Order Processing, Partner Determination); Demonstrated ability to independently drive smaller to mid-sized IT projects or specific operational phases from blueprinting through test validation to go-live; Exceptional communication, presentation, and stakeholder management skills in English; Analytical Problem-Solving: A process-oriented mindset capable of isolating data synchronization anomalies and securing business continuity; Consultative Approach: Strong communication skills with the confidence to challenge business requirements, lead workshops, and align needs with best-practice SAP standard processes; Autonomy & Teamwork: A self-motivated individual who thrives when working independently within the AMS team while maintaining tight, proactive alignments with cross-functional digital teams; Adaptability: The agility to pivot effortlessly between front-end customer experience (CX) strategies and detailed backend technical configuration logic

Nice to have

S/4HANA transformation experience is a strong asset

Benefits

Competitive remuneration, including short term incentive bonus on all levels; Hybrid working; Flex time; Maternity/paternity/parental leave; 29 days of holiday + senior and flex days; Personalized development plans; Large portfolio of learning solutions; Many internal mobility opportunities, both locally and globally; Health insurance; In-house canteen with many healthy options