SAP Delivery Manager

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Position Overview

We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

Location & Travel

This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.

Responsibilities

Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients; Manage cross-functional teams across multiple geographies and drive operational efficiency; Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle; Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios; Handle multiple client accounts across different geographies with full accountability for service delivery excellence; Drive SAP Practice management initiatives and standardization in operational models; Manage overall cost optimization while maintaining service quality and client satisfaction; Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio; Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff; Drive employee retention initiatives and performance management across global delivery teams; Foster continuous learning and skill development to enhance service delivery capabilities; Implement automation and process improvement initiatives to drive operational efficiency; Serve as primary escalation point for critical issues and complex stakeholder management scenarios; Maintain executive-level relationships with C-suite clients and key decision makers; Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders; Drive value realization discussions and ensure alignment with client business objectives; Establish and maintain service delivery frameworks, quality standards, and best practices; Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs; Drive process improvement and simplification initiatives to enhance service delivery efficiency; Implement risk management strategies and proactive issue resolution mechanisms

Requirements

12-15 years of progressive experience in SAP delivery management and consulting; Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations); Extensive experience in SAP AMS operations and support services management; Strong background in SAP Practice management and multi-account operations across geographies; Demonstrated P&L accountability and experience managing business portfolios; Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions; Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR; Experience with SAP implementation methodologies and AMS service delivery frameworks; Strong knowledge of SLA/KPI management and operational excellence practices; Proven ability to lead large, diverse teams across multiple geographies; Strong business acumen with experience in client relationship management and stakeholder engagement; Excellent escalation management and conflict resolution skills; Experience in employee retention, performance management, and organizational development; Bachelor's degree in Engineering, Computer Science, IT, or related field; SAP certification in relevant modules (mandatory); Project Management Professional (PMP) or equivalent certification; ITIL Foundation certification preferred; Service delivery excellence metrics and SLA compliance; Client satisfaction scores and retention rates; Portfolio profitability and revenue growth targets; Team utilization, productivity, and employee retention rates; Operational efficiency improvements and cost optimization achievements; Escalation resolution effectiveness and stakeholder satisfaction; Service delivery leadership and operational excellence; Multi-geography account management and client relationship building; P&L management and business portfolio accountability; Process improvement, automation, and operational standardization; Team leadership, people management, and organizational development; Risk management, escalation handling, and stakeholder communication; B.E./ B.Tech. , M.B.A. Preferred; 5-18 years