SAP FI Consultant - Junior

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Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team.

Responsibilities

Receive and review user tickets.; Check that the ticket contains the required information.; Contact the user when additional information is needed.; Perform basic checks and first-level troubleshooting.; Solve simple and known issues using existing procedures and documentation.; Categorize and prioritize tickets correctly.; Route complex or functional/technical issues to the appropriate L2/L3 team.; Keep tickets updated and ensure proper follow-up.; Support users with clear and simple communication.; Contribute to knowledge documentation and continuous improvement.

Requirements

Previous experience in accounting or financial processes .; Good understanding of basic accounting concepts, such as:; Accounts Payable / Accounts Receivable; General Ledger; Invoices and payments; Cost centers; Month-end closing activities; Experience with SAP is a plus, especially SAP FI , but not mandatory.; Good communication and customer-oriented mindset.; Ability to understand a user issue, perform basic analysis and collect the right information before escalation.; Organized, rigorous and able to follow procedures.; Comfortable working in an international environment .; Good level of French and English .