Scheduling Coordinator I

The Scheduling Coordinator is responsible for scheduling and coordinating urgent, routine, and follow-up specialist appointments for IDT-approved authorizations, per scheduling and turnaround time objectives. This role collaborates closely with members of the IDT team to coordinate specialty services and to advocate for participants' specialty needs. The Scheduling Coordinator is an integral part of the specialty care services team, liaising between the participant, Primary Care Physician (PCP), PACE Center staff, specialty providers, and Utilization Management to ensure timely access to specialty care.

Responsibilities

Schedule and coordinate urgent, routine, and follow-up specialist appointments for IDT-approved authorizations, per scheduling and turnaround time objectives; Collaborate closely with members of the IDT team to coordinate specialty services; Advocate for participants' specialty needs; Liaise between the participant, Primary Care Physician (PCP), PACE Center staff, specialty providers, and Utilization Management to ensure timely access to specialty care

Requirements

High School Diploma required; Two years of minimum experience working in the medical or clinical field; Experience working with referrals/authorizations and with an electronic health system

Nice to have

Medical Assistant Certificate; Bilingual English, Spanish/Mandarin/Cantonese, depending on location

Benefits

Medical, Dental and Vision insurance; 403(b) Retirement savings plans with employer matching contributions; Flexible Spending Accounts; Commuter Flexible Spending; Career Advancement & Development opportunities; Paid Time Off & Holidays; Paid CME Days; Malpractice insurance and tail coverage; Tuition Reimbursement Program; Corporate Employee Discounts; Employee Referral Bonus Program; Pet Care Insurance; Discretionary bonuses or incentives may apply