Scheduling Officer Home Care Rostering - Ryde

Right at Home is an international leader in the home care industry, providing care for seniors and adults with disabilities. Right at Home, Sydney Ryde Region are seeking experienced, qualified, reliable and passionate Scheduling Officer. The role is fast-paced and requires the ability to multi-task and adapt well under pressure. Only shortlisted applicants will be contacted for interviews within 14 days of applying.

Responsibilities

Assisting with handling high volume of incoming telephone and internet enquiries; Scheduling services for clients by rostering Care workers dependent on their qualifications and availability; Creating master rosters as well as managing daily changes to existing rosters; Managing system Shift notes and redirecting as per intended recipient; Maintaining client, care worker & vendor compliance and documentation according to government standards; Providing vast administration support to the recruiter, scanning and creating system files, and providing recruitment support where required; Serving as a liaison with accounts department, ensuring proper billing in line with the care plan, including entering clients' expenses in CRM, accounting and financial software

Requirements

Current Australian National Police check; Current First Aid & CPR certificate; Excellent verbal and written communication skills; Aged Care & Disability Industry experience and knowledge (required but not essential - greater chance of success); Proven experience in Scheduling/Rostering, Planning and extensive Administration Management; Ability to establish relationships and build rapport with Clients, their families, Carers and referral sources; Ability to thrive in a very fast paced environment and work under pressure and within time restraints

Nice to have

Certificate III - IV in Individual Support (Ageing or Disability); Aged Care & Disability Industry experience; Forward planner and analytical thinker with high attention to detail; Advanced time management, organizational skills, problem solving, negotiation and conflict resolution skills; Ability to develop/implement and evaluate organizational and client focused documentation and systems; Excellent computer literacy - Enterprise Management Software and Microsoft Office 365

Benefits

Superannuation; Annual bonus; Competitive remuneration; Pleasant working environment; Career advancement opportunities as the office expands