Scheduling Protocols Specialist

This position creates and maintains provider scheduling preferences, physician and practice location details, and physician appointment protocols. Scheduling protocols are the criteria used to align a physician's specialty to the patient's healthcare needs. This position maintains and creates new knowledge articles, which is the main reference documentation used by the Healthcare Scheduling Specialists to answer common questions from patients and to best navigate the patient scheduling software systems. This position will provide governance over the physician scheduling preferences in terms of definition and data structure. The role will liaise with the healthcare practice managers to ensure alignment with the physician's requirements and the Customer Experience Center's protocol guidelines. Schedule: PRN role working 1 to 2 days a week to help with coverage for breast center scheduling. No weekends, no on-call, and closed holidays. Location: Women's Center in Banner Del Webb Medical Center.

Responsibilities

Build, maintain, and modify centralized scheduling protocols and schedule template structure for supported physicians; Ensure approved changes follow change management procedures; Maintain accurate documentation of requests and processed changes via tracking log; Create and maintain knowledge articles, tips, FAQs and walkthrough guides for the scheduling team; Work with clinical management to maintain continuity of scheduling and desired outcomes; Act as liaison with contact center scheduling staff; Provide governance over physician scheduling preferences in terms of definition and data structure; Liaise with healthcare practice managers to ensure alignment with physician requirements and Customer Experience Center protocol guidelines; Prepare, collate, and distribute reports in a timely and accurate manner; Provide advanced administrative and business support

Requirements

High school diploma/GED or equivalent working knowledge; Three plus years experience in medical procedure/testing or healthcare practice scheduling; Understanding of medical terminology, diagnoses, procedures, appointment scheduling, and insurance verification; Strong knowledge of patient scheduling software and centralized scheduling process and procedures; Strong attention to detail, rules-based decision making, critical thinking skills, and ability to apply knowledge in department problem-solving; Collaboration and teamwork skills, effective interpersonal and communication skills, and a customer-centric mindset; Accurate and efficient keyboarding skills and ability to work effectively with MS Office software

Nice to have

Knowledge of Cerner electronic medical record system and appointment scheduling templates; Knowledge of MS Sharepoint and Adobe Acrobat PDF creation software; Familiarity with Salesforce Health Cloud or Service Cloud software; Experience conducting insurance verification and credential checks; Additional related education and/or experience

Benefits

Competitive wages; Paid orientation; Flexible schedules (select positions); Fewer shifts cancelled; Weekly pay; 403(b) pre-tax retirement; Employee Assistance Program; Employee wellness program; Discount entertainment tickets; Restaurant/shopping discounts; Auto purchase plan