Schools ICT Engineer

The Schools ICT Engineer is a vital role within Agilisys, providing high-quality, onsite ICT support within a large secondary school in St Helens. You will play a key part in ensuring the smooth operation of day-to-day school IT services, supporting staff, students, and visitors, and maintaining a reliable, high-availability environment.

Responsibilities

Provide face-to-face and remote support to students, staff, and visitors; Log, manage, and resolve ICT incidents within defined SLAs and KPIs; Deliver exceptional customer service at all times; Build, configure, and deploy end-user devices for staff and students; Install and update applications on user devices; Support printers, projectors, and other school equipment; Complete administrative tasks including asset management and documentation; Support school events such as open evenings, parents' evenings, and other scheduled activities; Work collaboratively with other ICT engineers to maintain a reliable, high-availability environment

Requirements

Strong knowledge of Microsoft operating systems and products (Windows 10/11 and Windows Server); Experience supporting hardware and software, including PCs, laptops, printers, and projectors; Understanding of networking fundamentals and troubleshooting in a managed environment; Familiarity with mixed Apple and Microsoft environments, including basic Apple device support; Experience building, configuring, and deploying end-user devices across different operating systems; Good understanding of networked printers, including MFD devices; Strong communication and customer service skills, with the ability to support non-technical users; Proven problem-solving ability with a proactive and organised approach; Experience working in an IT support or customer-focused environment; Minimum of 5 GCSEs (Grade C/4 or above), including English and Mathematics; Full clean driving licence; Ability to pass an Enhanced DBS check

Nice to have

Education experience desirable

Benefits

Enhanced Pension Scheme; Life Assurance; Access to exclusive discounts and offers through the Perks at Work scheme; 25 days annual leave (with the option to buy more)