Security Compliance & Regulatory Affairs Analyst

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. Join the team as Twilio’s next Security Compliance & Regulatory Affairs Analyst. This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead. The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.

Responsibilities

Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning; Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making; Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness; Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations; Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions; Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation; Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level; Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation; Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program; Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead

Requirements

5+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment; Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes); Experience mapping regulatory requirements to control frameworks, policies, and technical implementations; Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk; Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making; Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation; Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives; High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction; Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance; Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape

Nice to have

Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures; Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred; Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM); Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems; Experience supporting external audits or regulator engagements; High-Octane Individual Contributor: self-starter who takes pride in being a 'force multiplier' with proven ability to produce high-quality, audit-ready deliverables with minimal oversight; Master of Multi-Tasking: exceptional organizational skills with ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy; Collaborative Partner: skilled at building bridges across Legal, R&D, Security, and IT; Efficiency Expert: constantly looking for ways to optimize output and team processes, turning manual, repetitive tasks into streamlined, automated successes; Executive Presence: ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level

Benefits

Competitive pay; generous time off; ample parental and wellness leave; healthcare; retirement savings program; health care insurance; 401(k) retirement account; paid sick time; paid personal time off; paid parental leave; eligibility to participate in Twilio’s equity plan and corporate bonus plan; support for volunteering and donation efforts