Security Shift Supervisor

Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are seeking an operational, detail-oriented Security Shift Supervisor to manage shift operations for an iconic twin-tower commercial skyscraper located in Chicago's prime downtown business district. Reporting directly to the Security Director, this role leads on-duty security officers, manages access control and CCTV systems, and maintains high security and customer service standards across a high-profile multi-building office complex.

Responsibilities

Lead, direct, and motivate on-duty security officers; Report directly to Site Supervisor/Director and/or Marksman/Titan Management; Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support; Ensure the Client Site is provided with high quality security services to protect people and property; Handle all escalated security issues or emergency situations appropriately; Develop staff in both technical and professional skills through performance management; Assist in coordination and/or conduct site-specific training, client-specific training and annual refresher training; Reconcile logs, shift responsibilities and patrols; Review incident reports prior to submitting to Site Supervisor/Director and coordinate preliminary investigations; Develop/maintain operational procedures and post orders; Train and qualify to work assigned post; Maintain access control procedures set by building management; Effectively utilize access control systems, visitor management systems and CCTV systems; Identify all tenants and/or visitors upon arrival; Ensure visitors and vendors are properly signed in prior to accessing the building; Observe departing personnel to guard against theft; Monitor security cameras; Respond to incidents including property emergencies; Conduct general patrols of the entire property including numerous flights of stairs and frequent patrols of the exterior in any weather; Ability to stand/sit/walk for extended periods; Assist tenants and visitors with directions and general business information; Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment; Maintain clear, accurate logs pertaining to people or property including packages; Provide excellent Customer Service to all parties encountered while on duty; Other duties as assigned

Requirements

High School diploma or GED and 3 years prior satisfactory employment as a security officer or directly related experience; Must be at least 18 years of age; At least 2 years of continuous supervisory experience; Valid Security License if required by state; Valid driver's license as applicable; Ability to read, write, speak, and understand English; Ability to pass pre-employment drug screen and criminal background check; Must maintain a working telephone number; Ability to stand for extended periods; Ability to lift, push, and/or pull at least 50 lbs; Ability to accommodate foot patrols on the interior and exterior of the assigned facility; Ability to perform assigned duties regardless of inclement weather

Nice to have

Bi-lingual

Benefits

Paid time off and paid holidays; Medical and Dental insurance; Opportunities for career growth and promotion; Skills-enhancing training