Seller Support Specialist

Motorway is the UK's largest online car-selling platform. We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us.

Responsibilities

As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us; Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust; Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges; Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency; Putting customers first: Always championing the customer and looking for ways to make their experience even better

Requirements

You genuinely enjoy helping people and have a knack for building rapport; You're a natural communicator, whether it's on the phone, via email, or through chat; You're detail-oriented and take pride in your work; You're a quick learner and enjoy solving problems; You thrive in a collaborative environment

Benefits

£26,000 starting salary plus commission; Great work-life balance with standard shifts from 8:45am to 5:30pm; Sea fronted office location with regular social events, office drinks, weekly massages and free snacks; Flexibility to work from home 1 day per week; Stock options; Pension scheme; Opt-in comprehensive health insurance through BUPA including fitness discounts; Cycle to work scheme; One paid volunteering day a year; Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme; Competitive salary; Equity scheme; 25 days holiday; Private medical insurance via BUPA; Life assurance; Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption); 24/7 Employee Assistance Programme; EV leasing scheme; Nursery salary sacrifice scheme