Senior Account Manager (Crypto Casino)

You will join our client, a Taiwanese consulting firm, as a Senior Account Manager (Crypto Casino). This is a remote role based in Europe, with you taking ownership of a portfolio of tier-1 accounts and partners in the crypto casino space. You will focus on growth across the US, Canada, and other emerging markets, acting as the strategic point of contact for your accounts and driving retention, turnover, and long-term satisfaction while applying slots and live dealer content knowledge to deliver measurable account growth.

Responsibilities

Manage a portfolio of tier-1 accounts and partners, ensuring satisfaction, retention, and steady turnover growth; identify upsell and cross-sell opportunities across slots and live dealer content; develop structured account plans, revenue forecasts, and quarterly targets; analyse partner performance (GGR, turnover, player activity, session KPIs) to create actionable growth plans; lead commercial proposals and deal extensions; negotiate terms within guidelines; build trusted, long-term relationships with stakeholders from product managers to C-suite; act as primary escalation point for partner issues; represent the company at industry events; apply market knowledge to advise partners on positioning and growth in the US, Canada and other emerging markets; stay informed on regulation, competition, and player preferences; work with Product, Tech, Marketing, Risk and Compliance to deliver a smooth partner experience; support launch and promotional planning, and roadmap alignment

Requirements

At least five years in iGaming account management; at least one year in crypto casino; experience with slots and live dealer content on the B2B / white-label / aggregator side; proven record of proactive growth and revenue ownership; data-driven, comfortable with BI tools, Excel or Sheets; able to navigate complex stakeholder networks; fluent English; willing to travel internationally for partner meetings and conferences; full-time employment requires being based on the Isle of Man; candidates elsewhere in Europe can work remotely

Nice to have

additional languages are a plus