Senior Account Manager - Gaming & FS

We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts.

Responsibilities

Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients; Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction; Build trusted advisor relationships with key stakeholders, including C-level executives; Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases); Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy; Negotiate commercial agreements and renewals to maximize long-term value; Drive adoption of Trustly products and features to increase client performance and ROI; Monitor account performance, providing insights and recommendations based on data and market trends; Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs; Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments; Provide strategic input to clients on industry trends and innovation opportunities; Represent Trustly at industry events

Requirements

Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services; Proven track record of managing and growing enterprise or strategic accounts; Strong commercial acumen with experience in revenue growth and contract negotiations; Excellent stakeholder management skills, with the ability to influence at senior levels; Good understanding of payments, open banking, or A2A ecosystems; Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal; Very good communicator with the ability to explain complex topics in a clear and understandable way; Humble with strong business acumen; Take great pride in work and strive for excellence with drive; Ownership mentality and accountability; Great with numbers, analytical and able to use logic and problem-solving skills to find relevant solutions

Nice to have

Experience working with Gaming and/or Financial Services clients is highly desirable; Familiarity with UK market dynamics and regulatory environment is a plus

Benefits

20 to 30 days of holiday; Monthly team outing allowance; Parental leave top-up; On-site perks; Well-being support health allowance; Additional benefits