Senior Account Manager

The Senior Account Manager owns renewals and expansion across a book of roughly 80 enterprise manufacturing accounts, working alongside an existing Account Manager on a growing team. The core mission is shifting expansion from inbound-driven to proactively sold, from new modules to full rollouts at new sites. This role reports to the VP of Customer Experience.

Responsibilities

Own renewals and retention across a book of roughly 80 enterprise accounts; Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach; Run end-to-end sales cycles for new-site expansions, partnering with a sales engineer on module demos; Build multi-threaded relationships from plant-level users to VP and C-suite; Partner with Implementation, Support, and Product to create clean handoffs and prevent churn risk from onboarding or response-time issues; Shape account planning, coverage, and renewal playbooks alongside the Account Management team; Maintain disciplined CRM hygiene and forecast renewals and expansion accurately

Requirements

3-5+ years owning renewals and expansion, with a quota tied to upsell or cross-sell revenue; Has managed a large book of accounts independently and knows how to prioritize by growth potential; Builds credibility with VP and C-suite stakeholders at large companies and can push back on unreasonable requests with confidence; Sells consultatively, tying product capabilities to measurable customer outcomes; Communicates with energy and clarity in live demos and customer conversations; Comfortable traveling up to 20%; Proactive, solution-oriented, problem-solving mindset; Thrives in a small, growing, fast-paced, results-oriented environment

Nice to have

Quality, EHS, or industrial manufacturing experience

Benefits

Annual bonus; Employer-paid benefits; L&D stipend; Incentive pay for eligible roles