Senior Application Support Engineer

Join Bally’s Intralot as a Senior Application Support Engineer!
Your Role:
As a Senior Application Support Engineer , you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:

- Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.

- Performing root cause analysis (RCA) to identify and mitigate recurring issues.

- Enhancing and optimizing existing monitoring and alerting systems ( Nagios, Grafana, NewRelic ).

- Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.

- Reproducing incidents in test environments and validating fixes before deployment.

- Owning problem tracking and resolution , ensuring continuous service improvement.

- Providing guidance and technical support to junior team members.

Requirements

To excel in this role, you should:; Hold a degree in Computer Science, Software Engineering, or a related field .; Have 4+ years of experience in Application Support, System Administration, SW-QA, or DevOps .; Possess strong system administration skills in Linux (Windows experience is a plus).; Be proficient in MySQL and familiar with Oracle or MongoDB .; Have experience with monitoring tools such as Nagios, Grafana, or NewRelic .; Be comfortable with automation and scripting (e.g., Bash, Python) for troubleshooting and optimization.; Communicate effectively in both Greek and English .; Be a team player who values collaboration and knowledge sharing; 📌 This role may require shift work and occasional international travel due to our global clientele.; Why Join Us:; 💸 A competitive compensation package combined with additional benefits.; 💻 Hybrid working model.; 🏥 Private Insurance for you and your family.; 🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.; 📚 An extensive training program upon induction and throughout employment.; 🚀 Exceptional opportunities to learn and develop in a multinational environment.; 🌎 Prospects for professional growth both locally and globally.; 🚀 Our Hiring Journey; Step 1 → Intro chat with HR & your future team; Step 2 → A short assessment task (just enough to get a feel for the role); Step 3 → Final conversation to wrap things up; ⏳ Usually wrapped up within 2-3 weeks; 💬 Friendly, clear, and respectful — just how we like our process.; About Us