Senior Associate, Quality Assurance

The Senior Associate, Quality Assurance is accountable for the quality, consistency, and accessibility of all learning products released by Sales Performance Solutions, ensuring that eLearning modules, LMS configurations, multi-format content sets, and print-ready files meet functional, brand, accessibility, and user experience standards before publication. You own the execution of structured quality assurance workflows across digital and physical learning assets, producing documented test records, defect logs, compliance reports, and release recommendations that enable the Director of Content & Customization and the Content Manager to make informed go-live decisions. You will design and implement AI-augmented QA workflows that expand coverage and reduce manual effort, maintain the QA standards library, coordinate user acceptance testing, and provide accurate visibility into QA workstream status, capacity, and delivery timelines as a core operational function of the role.

Responsibilities

Execute functional QA across all eLearning modules, including interaction testing, branching logic verification, completion and tracking validation, and audio/video quality review; Verify LMS course configuration, including enrollment settings, completion rules, assessment logic, and learner-facing accuracy; Review digital learning materials against WCAG 2.1 and Section 508 accessibility standards; Conduct comprehensive cross-document content integrity reviews across all components of a learning product including slide decks, workbooks, handouts, facilitator guides, and eLearning modules; Review PDF and print-ready files against brand standards, formatting specifications, and source documents; Lead planning and execution of user acceptance testing for new and updated learning products and platform configurations; Develop and maintain QA checklists, testing protocols, and process documentation; Maintain project schedules, task trackers, and status documentation for active QA workstreams; Design and implement AI-augmented QA workflows

Requirements

Trilliad Standard for Transferable Skills and Knowledge (Contextual Awareness; Critical Reasoning and Thinking; Data/Analytic Acumen; Empathy; Judgment and Discernment; Moral Courage; Pattern Recognition and Systems Thinking; AI Literacy; Responsible and Effective AI Use; Trilliad's Business and Commercial Context); Functional testing across eLearning, LMS, PDF, and presentation formats; Cross-document content review and discrepancy resolution; Contextual US English proficiency in professional training content; Process documentation for operational handoff; Administrative project coordination in a QA context; eLearning output and publishing standards including SCORM 1.2, LTI 1.3, and xAPI; LMS administration and course configuration at an operational level; WCAG 2.1 and Section 508 accessibility standards as applied to digital learning content; PDF and print production file standards including layout, formatting, and cross-reference conventions; Project tracking and documentation tools at an operational level; 3+ years in a QA, content operations, or learning technology role with direct accountability for functional testing and documented defect resolution in a digital learning or multi-format content environment; Demonstrated experience executing cross-document or cross-asset consistency reviews across multiple content formats including eLearning, presentation materials, workbooks, and facilitator guides; Demonstrated experience developing or operating AI-assisted workflows for content review, testing, or production tasks using platforms such as Claude, ChatGPT, or specialized content automation tools; Demonstrated experience producing and maintaining structured QA documentation including test plans, defect logs, and process guides to a standard that can be audited and handed off to other team members; Experience working in a remote, cross-cultural team environment with primary stakeholders located in a different time zone and geography, requiring asynchronous communication and proactive status reporting; Demonstrated written communication proficiency in US English at a level sufficient to identify contextual and idiomatic errors in professional training content, not just grammar and spelling errors

Benefits

Access to world-class training and development; Work that pushes boundaries and raises the bar; Clarity and tools to deliver results that matter; Leaders who are worth following; Relationships that go beyond the job; Opportunity to offer thoughtful feedback and have your voice heard; Great results recognized and celebrated; Environment with teammates who have your back; Competitive pay and benefits