Senior Benefits Manager

As the Senior Benefits Manager, you'll own the benefits and leave experience end to end for a global, distributed workforce, and serve as the operational backbone of our Total Rewards function. You'll also own the employee perks and recognition programs that sit alongside our benefits, from anniversary awards to the budget for our Regional Culture Ambassadors Program. Reporting directly to the VP of Total Rewards & People Operations, you'll partner cross-functionally with Finance, Payroll, People Business Partners, and our benefits brokers and carriers to ensure our programs run flawlessly, stay compliant, and scale with the company.

Responsibilities

Serve as the front-line owner for all employee benefits inquiries, including medical, dental, vision, FSA/HSA mechanics, dependent coverage, and qualifying life events; Own benefits enrollment across regions, including new-hire enrollment, QLE processing, and annual open enrollment coordination; Manage carrier and EDI relationships, investigating and resolving file errors, coordinating eligibility changes, and tracking cancellations and reinstatements; Partner with the benefits broker on carrier issues, plan design, renewals, and employee communications; Project manage benefits work end to end, including renewals, open enrollment, and plan changes; Own leave administration end to end through Sparrow; Ensure leave and benefits deductions are accurate each pay cycle; Own benefits compliance cycles, including ACA, Form 5500 filings, and non-discrimination testing; Prepare and validate all benefits- and leave-related pre-payroll inputs; Own the employee anniversary program across the U.S., Canada, and India; Own year-end gifting and swag, managing vendor selection, budget, and fulfillment; Administer the Regional Culture Ambassadors Program budget across North America and India; Serve as point of contact for volunteer ambassadors; Report on program spend and participation; Serve as a key backup on compensation and equity operations; Identify opportunities to automate benefits, leave, and perks and recognition workflows

Requirements

7+ years of benefits experience, ideally within a SaaS or technology company operating across multiple geographies; Deep expertise in benefits administration, leave management, and benefits compliance (ACA, 5500, non-discrimination testing); Hands-on experience managing carrier and broker relationships, EDI files, and enrollment platforms; Strong project management skills, with a track record of running your own projects end to end and delivering on deadline; Strong operational rigor and attention to detail, with a track record of delivering clean, audit-ready data under recurring deadlines; Familiarity with pre-payroll preparation and the interface between benefits, leave, and payroll; Exceptional relationship-building and cross-functional collaboration skills, especially with Finance, Payroll, and People Business Partners; Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Nice to have

Experience administering employee perks or recognition programs, including managing budgets across locations; Exposure to 401(k) plan administration (recordkeeper and TPA partnership, deferral reconciliation, nondiscrimination testing, Form 5500); Exposure to compensation; Exposure to equity operations; Hands-on experience with, or genuine curiosity about, AI-powered tools, including platforms such as Claude

Benefits

Health, dental, and vision care for you and your family; Life insurance and disability coverage; Mental wellness coverage; Fertility and growing family support; Unlimited vacation in addition to company paid holidays; Paid family leave, medical leave, and bereavement leave policies; 401k retirement savings plan; Healthcare FSA and commuter benefits programs; Allowance to customize your work and technology setup at home; Annual professional development stipend; Base salary, equity, and a variety of benefits as part of total compensation