Senior Business Analyst

As a Senior Delivery Business Analyst, you will lead complex analysis across balancing, ensuring that problems, user needs, business rules, processes, data and requirements are understood and translated into coherent, testable and operationally viable outcomes. You will lead the application of process design across delivery initiatives, provide direction to analysts, set expectations for analysis quality, provide peer review, coaching and assurance across delivery squads, and remain an active practitioner. The role is based in Wokingham on a full-time basis, with attendance at the primary office at least 2-3 times per week. Designated as requiring National Security Vetting (NSV) clearance.

Responsibilities

Lead the delivery analysis approach and activities across assigned products and programmes; Elicit, analyse, validate and manage requirements throughout delivery, resolving ambiguity; Ensure traceability from original problem and intended outcome through user needs, business rules, processes, data, capabilities, requirements, delivery and measurable benefits; Assure the quality and readiness of analysis outputs, support testing and business acceptance; Build trusted relationships across product, delivery, operations, architecture, data and change teams; Work closely with the Discovery Business Analyst team to assess and scope new initiatives and ensure smooth handovers; Lead workshops and structured analysis, provide expert guidance and constructively challenge scope and sequencing; Provide visibility of progress, risks, issues, assumptions and dependencies, escalating decisions as needed; Engage with operational stakeholders to reflect operational constraints, safety, continuity and readiness needs; Lead the design of end-to-end business processes; Establish and maintain process modelling standards, governance and quality assurance practices; Ensure process designs align to business objectives, user needs, operational constraints, controls and performance measures; Define process success measures and validate that delivered changes achieve intended operational outcomes; Support development of process architecture and traceability; Work as an active member of the Delivery Business Analyst team, taking ownership of complex analysis and coaching colleagues; Establish and operate peer review, analysis health checks and quality assurance across delivery squads; Agree improvement actions where quality gaps are identified; Create and maintain reusable business rules, process and data knowledge; Identify recurring quality and capability gaps and develop targeted guidance and learning; Work alongside Product Owners to shape and prioritise the backlog and define success measures

Requirements

Extensive delivery Business Analysis experience, using a broad range of techniques to investigate problems, understand user and business needs, assess options and translate outcomes into incremental, testable and operationally viable change; Strong end-to-end application delivery experience, including requirements elicitation and management, business rules, process and data analysis, testing, business acceptance, deployment, operational readiness and benefits realisation; Ability to lead analysis quality across multiple squads through proportionate standards, peer review, coaching and constructive challenge, while remaining accountable for complex hands-on analysis; Extensive experience leading business process design and improvement initiatives within complex operational or digital transformation environments; Ability to apply Lean, systems thinking and value stream methodologies to identify waste, bottlenecks, rework and control weaknesses, translating findings into measurable operational improvements; Ability to define and embed proportionate methods, guidance and reusable practices, identify capability gaps and help analysts improve through practical learning and feedback; Understanding of application programming interfaces, integrations and data flows sufficient to analyse dependencies, business impacts, data ownership, controls and failure scenarios with technical specialists; Builds trusted relationships across product, delivery, operations, architecture, data, change and supplier teams, while providing constructive challenge and maintaining accountability for outcomes; Proactive and adaptable, able to remain hands-on as priorities change while helping colleagues maintain quality, knowledge continuity and alignment to strategic outcomes; Right to work in the UK by the start of employment; National Security Vetting (NSV) clearance required, usually requiring UK residency for the last five years

Benefits

Bonus based on company performance; 26 days annual leave as standard; Competitive contributory pension scheme with double match of contributions up to a maximum company contribution of 12%; NESO Savings Plan with 50% matching contribution on savings between £20 and £500 a month; Flexible benefits programme including flexible bank holidays and holiday trading, additional birthday day off, cycle to work scheme, retail and gym discounts, private medical insurance, critical illness insurance and personal accident insurance; Occasional travel to other NESO offices and external conferences